Turn Support Calls Into
Product Intelligence
Every support call is feedback. Stop letting it disappear into recordings nobody reviews.
Start freeWhat Scriptal Helps You Find
Issue Pattern Detection
Find recurring problems across all support calls. See which issues affect the most customers.
Resolution Quality
Analyze how agents handle common issues. Identify best practices and training opportunities.
Escalation Analysis
Understand why calls get escalated. Find patterns that indicate process or product problems.
Knowledge Base Gaps
Identify questions agents struggle to answer. Use insights to improve documentation.
Frequently Asked Questions
Can I search for specific issues across all calls?
Yes. Use semantic search to find all calls mentioning specific problems, error messages, or product areas—even if customers describe them differently.
How do I identify training opportunities?
Compare how different agents handle the same issues. Find calls where problems were resolved quickly vs. escalated, and extract the techniques that work.
Does this integrate with our ticketing system?
Scriptal has an API for custom integrations. You can link transcript insights to tickets in Zendesk, Intercom, Freshdesk, or other tools.
How many transcripts can we store?
Paid plans have unlimited storage. Free tier includes 25 transcripts to get started.