Hear Churn Coming
Before It Happens
Your customers tell you when they're unhappy—in every call. Stop missing the signals buried in hours of recordings.
Start freeWhat Scriptal Detects
Churn Signal Detection
AI identifies frustration, confusion, and warning signs that indicate a customer might leave.
Feature Request Tracking
Automatically extract and categorize feature requests mentioned across all customer calls.
Upsell Opportunity Spotting
Find mentions of growth plans, new use cases, and signals that indicate expansion potential.
Account Health Insights
Search across all calls with an account to understand relationship history and sentiment.
Frequently Asked Questions
How do I identify churn risk in transcripts?
Search for concepts like "cancellation" or "not using" to find at-risk accounts. Scriptal also analyzes sentiment automatically, so you can filter for calls with negative sentiment.
Can I track feature requests across all customers?
Yes. Search for topics like "wish it could" or "would be great if" to find feature requests. The entity extraction also identifies specific features and products mentioned.
How does this integrate with my CRM?
Scriptal has an API and webhooks for custom integrations. You can push insights to Salesforce, HubSpot, or other tools via Zapier or direct API integration.
Can my whole CS team access this?
Yes. The Pro plan includes 5 team seats with shared access to all customer transcripts. Add more seats as needed.
Stop losing customers you could have saved
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